Privacy Policy

1. Introduction

The JL Balance website (https://jlbalance.nl/) is operated by JL Balance.

JL Balance respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we retain it and what rights you have under applicable data protection legislation, including the General Data Protection Regulation (GDPR). We process personal data carefully, transparently and only where we have a lawful reason to do so.

2. Personal information we collect

We may collect and process personal information when you visit our website, contact us or use our services.

Information you provide directly

When you contact JL Balance by email, telephone or through the contact form on our website, we may collect:

• First and last name.

• Email address.

• Telephone number.

• Information included in your message or enquiry.

• Other information you voluntarily provide when discussing our services.

Messages submitted through the website contact form are directed to our email account. If you become a client, we may also collect information necessary to arrange and provide our services and to manage our business relationship.

Invoicing information

As payment for our services is made following an invoice, we may collect information required to prepare and administer invoices, such as:

• Name or business name.

• Billing address, where required.

• Email address.

• Details of the service provided.

• Invoice and payment records.

We do not collect payment card details through our website as part of the booking process.

3. Why we process your personal data

We process personal information only where necessary for legitimate and clearly defined purposes, including:

• Responding to enquiries and questions.

• Communicating with current and potential clients.

• Discussing and arranging services.

• Providing agreed yoga, breathwork and wellbeing services.

• Managing appointments and client relationships.

• Preparing and sending invoices.

• Maintaining financial and administrative records.

• Complying with applicable legal obligations.

• Protecting our business and handling disputes where necessary.

We do not sell your personal data.

4. Legal basis for processing

Under the GDPR, we process personal data on the following legal grounds, depending on the circumstances:

Performance of a contract: Where processing is necessary to arrange or provide services that you have requested or agreed to receive.

Legitimate interests: Where necessary to respond to enquiries, manage our business, communicate with clients and maintain appropriate business records, provided these interests do not override your fundamental rights and freedoms.

Legal obligations: Where we are required to process or retain information to comply with applicable laws, including tax and accounting requirements.

Consent: Where you have given consent for a specific purpose, such as certain non-essential cookies, where consent is legally required.

5. Contact forms, email and telephone

You can contact JL Balance by email, telephone or through the contact form on our website. Information you provide is used to respond to your enquiry and, where appropriate, discuss and arrange our services. Information submitted through the website contact form is forwarded to our email account. The website hosting provider and email provider may process the information to deliver and store your message. We retain correspondence only for as long as reasonably necessary to handle your enquiry, maintain our client relationship or meet legal obligations.

6. Invoices and financial administration

When you receive services from JL Balance, we may process your personal information for invoicing and financial administration. Invoices and relevant financial records are retained in accordance with applicable Dutch tax and accounting requirements. The standard retention period for relevant Dutch tax administration records is generally seven years.

7. Sharing personal information

JL Balance does not sell, rent or trade your personal information. We may share relevant information with trusted service providers where necessary to operate our website and business. These may include:

• Website hosting providers.

• Email service providers.

• Accounting and invoicing service providers.

• Professional advisers.

• Public authorities where disclosure is required by law.

These parties may process personal data only to the extent necessary for their services or where legally required. We will not disclose personal information to other parties for unrelated marketing purposes without an appropriate legal basis.

8. International data transfers

Some service providers may process or store personal information outside the European Economic Area (EEA). If personal data is transferred outside the EEA, JL Balance will ensure that an appropriate legal transfer mechanism and safeguards are in place where required under applicable data protection law. Further information about relevant service providers and international transfers can be requested by contacting us.

9. How long we retain personal information

We retain personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.

In general:

• Enquiries that do not lead to a service are retained only as long as reasonably necessary to respond and manage the enquiry.

• Client correspondence is retained for as long as reasonably necessary for the client relationship and any related legal claims.

• Invoice and financial records are retained for the legally required period, generally seven years under Dutch tax rules.

10. Information security

JL Balance takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. Personal information may be stored and processed by our website hosting and email service providers. Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your rights under the GDPR

If you are located in the European Economic Area, you have rights regarding your personal data, subject to the conditions and exceptions provided by law.

These rights include:

• Right to be informed: To understand how your personal information is used.

• Right of access: To request a copy of the personal information we hold about you.

• Right to rectification: To request correction of inaccurate or incomplete information.

• Right to erasure: To request deletion of your personal information where legally applicable.

• Right to restriction: To request that we limit the processing of your information in certain circumstances.

• Right to data portability: To receive certain personal information in a structured, commonly used and machine-readable format.

• Right to object: To object to certain types of processing.

• Rights relating to automated decision-making: To receive applicable safeguards where decisions are made solely by automated means and have legal or similarly significant effects.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. To exercise your rights, please contact us using the email address below.

12. Links to other websites

Our website may contain links to external websites that are not owned or controlled by JL Balance. We are not responsible for the privacy practices, content or security of these external websites. We encourage you to read the privacy policies of any external websites you visit.

13. Cookies and similar technologies

Our website may use cookies and similar technologies to support its functionality and, depending on the services enabled, to analyse website usage or provide additional features. Where legally required, we will request your consent before placing non-essential cookies. For more information, please refer to our Cookie Policy.

14. Legal disclosure

We may disclose personal information where required by law or where necessary to comply with legal obligations, respond to lawful requests from public authorities, establish or defend legal claims, or protect the rights and safety of JL Balance or others.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, data processing activities or legal obligations. The latest version will be published on this page, together with the date of the most recent update.

16. Contact information

If you have questions about this Privacy Policy, wish to exercise your privacy rights or would like further information about how JL Balance processes personal data, please contact:

JL Balance

Email: jlbalanceyoga@gmail.com

Website: https://jlbalance.nl/

Telephone: +31 6 11798647

Business owner: Jean Lockenvitz

Business address: Overrijn 7C, 2315KA Leiden

KvK number: 96812559